How to Handle a GoDaddy Account That Got Suspended
GoDaddy is the go-to brand for domain registration, web hosting, website development, and SSL certification. But imagine, after creating a business website, and engage with multiple potential clients, vendors, and other stakeholders, it goes down! That's nerve-wracking as you stand to lose a lot of business, reputation, and time.
When your GoDaddy account is suspended, you must act fast, and contact customer support to appeal the suspension. Unfortunately, that process isn't as easy, especially if you don't know if you can appeal the suspension, get your account unbanned, or how a suspended account appears.
DoNotPay will provide you with some relevant info to help you with the appeal. Better still, we have a faster, more convenient, automated, less frustrating way of appealing the initial suspension.
Signs of a Suspended GoDaddy Account
If it's your first time handling a website, you must know what a suspended GoDaddy account looks like.
This is how you'll know your account has been suspended:
- When you visit your website, you get messages such as:
- “The account has been suspended. Contact your hosting provider for more information.”
- “This site has stepped out for a bit.”
- When you log in to your GoDaddy account, you get a
- 'Current Account Hosting Status: Suspended' prompt
- You'll receive an email detailing the cause of the account suspension
What are the Reasons For Getting Banned on GoDaddy?
What's the purpose of your website? Ecommerce, blogging, information sharing, or subscription services? A suspended GoDaddy account can cost you greatly, whatever the use or importance. That's why it's better to know why it was suspended so you can fix and begin the appeal process:
Malware Or Hack
A hacked website can create havoc for web hosts, more so when infected with malware.
Such websites consume considerable resources and even surpass the allocated resources; hackers send spam emails, attack other websites, and the hosts receive severe warnings from data centers.
Excessing Resource Consumption
GoDaddy allocates your account a certain amount of resources, such as memory, storage, and processing power. If you are in a shared hosting system, the host allocates these resources among the other sites.
If your website consumes more resources, it negatively affects the other accounts on that particular server. GoDaddy will send you an email warning you of the excess consumption and ask you to upgrade.
To determine the excess resource consumption:
- Analyze your website using google analytics
- Update your malware scanner to identify any malware attacks on the site
GoDaddy offers a subscription for every service.
If you fail to renew the subscription, maybe due to a lack of funds or expired cards, GoDaddy will remind you to pay in advance. Failure to pay will result in an account suspension.
Truthfully, users rarely go through the bucket loads of user policies and guidelines. These policies are boring and time-consuming, but that doesn't stop GoDaddy from suspending your account when you violate them. For instance, you'll be suspended if you peddle banned substances, use copyrighted content, distribute illegal content, or child s*x and exploitation.
While you can't read through the policies, customer support will tell you the exact policy violation that caused the suspension.
“The Uber of legal services.”
What to Do If You Get Banned From GoDaddy
A downed website can drive losses. When your GoDaddy account gets suspended, you must act immediately. While you can't change their final decision, you can appeal the intimal suspension.
Having said that, here are some solutions for you:
Check and Fix the Site's Vulnerabilities
In most cases, a site's vulnerabilities make it easy for hackers to gain access and upload malware.
Mostly, the vulnerabilities can be outdated plugins, weak user credentials, outdated internet, and network security. Before appealing the suspension, ensure you install updated software in all critical areas of your site.
A gradual or sudden spike in site traffic signs your site might be consuming excess resources.
While this might be a sign of successful business or marketing strategies, it's bad for the other accounts on that particular server. The best solution is to upgrade your current plan to receive more resource allocations to handle the increased traffic.
On the other hand, the increased traffic can be a distributed denial of service (DDoS) attack. Use google analytics or get deeper insights into your site traffic from GoDaddy. You might notice something amiss.
Pay What You Owe
This is as obvious as it gets. Whether the payment challenges are due to a lack of funds or expired cards, you shouldn't wait long before renewing your subscription.
GoDaddy will back up your website. However, a suspension due to payment issues warrants a huge penalty before the host reinstates your site.
Terms of Service Violation
GoDaddy has strict user policies and guidelines. Going through each one is a nightmare as they are time-consuming.
Contact customer support if the account suspension is due to a violation of these policies. They'll tell you the exact breach so you can fix it and then appeal the suspension.
Get In Touch With GoDaddy
Don't delay in appealing when you notice your GoDaddy account has been suspended. First, find out why it was suspended, then enact the necessary solutions to fix it.
You can't appeal if the issue is payment-related or malware has plagued your site. When you have fixed the issue, you can contact customer support and appeal the suspension through:
- Phone call through 1-480-366-3550
- Navigate your web browser to GoDaddy's site and chat live with customer support
- Download the app and contact them from there
Explain what you did to fix the problem that led to the suspension. They might reinstate your website within 72 hours.